HillSearch Help

If you encounter technical issues, browse the Help topics below for solutions or contact the Hill Library. Call (877) 700-4455, (651) 265-5500, or fill out a feedback form.

If you contact us, please provide as much information as possible:

Which database or Web page is generating the problem?
What kind of an error message are you receiving?
Which operating system are you using (Windows XP, Windows Vista, Mac OSX)?
Which browser are you using (Internet Explorer, Firefox, etc.)?
What kind of an Internet connection are you using (dial-up, Cable, DSL, etc.)?
Do you have any network or PC firewalls?

Logging in to HillSearch

I forgot my password.
My username is invalid or incorrect.
I need to change my password.
I can’t see the Sign In page.

OneSearch error

I received an error after clicking “Next Set” or “View” in OneSearch.

Purchasing a membership

I received a duplicate transaction error in the Hill Library Online Store.

Dun & Bradstreet errors

My searches retrieve 0 hits.
I received a “failed to authenticate” error message.
I am prompted for a username and password when accessing Dun & Bradstreet.
When I access Dun & Bradstreet, my computer tries to download gate.exe.

ProQuest ABI/INFORM errors

I received a “not authorized to use” error message.
I was prompted for a username or barcode and password.

DemographicsNow error

I can’t access DemographicsNow

Referring URL and Authentication

What is a referring URL?

Firewalls

Certain firewall settings or software programs can prevent access to third-party databases. Please check with your network administrator or IT department, if applicable, or your PC for a firewall program. Then see the following solutions for different programs:

Norton Personal Firewall 2002
Norton Personal Firewall 2003
Norton Personal Firewall 2004 & 2005
Norton Personal Firewall 2006
Norton firewall
Watchguard firewall

Cookie Issues

You must have cookies enabled in order to access third-party databases through HillSearch. You may need to adjust browser settings or Cookie Cop software settings.

Cookie Cop
Browser Cookie Settings

Browser Requirements

Dun & Bradstreet
ProQuest

Logging in to HillSearch

I forgot my password.

Use the password recovery feature on the Sign In page: http://www.hillsearch.org/members/login.cfm. Enter your email address and your password will be sent to you.

My username is invalid or incorrect.

Be sure to type in all lowercase letters with no spaces. You can verify that your username and password are current by contacting the Hill Library at (877) 700-4455 or (651) 265-5500.

If the problem persists, try the SSL (Secure Socket Layer) login at https://www.hillsearch.org. Some network and firewall security settings require this method of entry.

I need to change my password.

To change your password, log in to HillSearch, and then visit this link: http://www.hillsearch.org/members/password_change.cfm. The CustomSearch page also lists the password change link.

I can’t see the Sign In page.

Your Web browser may not meet our minimum system requirements. You must use at least Internet Explorer 4.0 or Netscape 4.0 to use the HillSearch Web site.

OneSearch error

I received an error after clicking “Next Set” or “View” in OneSearch.

This issue is caused by a security setting for cookies in Internet Explorer. Follow these instructions in order to view OneSearch results in IE:
Go to the Tools drop-down menu.
Select Internet Options.
Click on the Privacy tab, then the Advanced button.
On this window check "Override automatic cookie handling" and make sure to select "Third Party Cookies" -- "Accept".
Close all instances of Internet Explorer.
The next time you search in OneSearch, you will be able to view “Next Set” as well as “View” the full record. NOTE: this will allow cross domain cookies to be read and poses a small security risk.

Purchasing a membership

I received a duplicate transaction error in the Hill Library Online Store.

This error occurs due to incorrect, incomplete, or missing billing information. Click the Refresh icon on your Web browser and try again. If you would prefer to place your order by phone, call (877) 700-4455 or (651) 265-5500.

Dun & Bradstreet errors

My searches retrieve 0 hits.

Your browser may not be supported. Dun & Bradstreet recommends using Internet Explorer 6.0 or higher, or Safari.

Click here for links to upgrade your browser.

I received a “failed to authenticate” error message.

Certain firewall settings can prevent access to third-party databases. Please check with your network administrator or IT department, if applicable, or your PC for a firewall program. Then see the following solutions for different firewall programs:
Norton Personal Firewall 2002
Norton Personal Firewall 2003
Norton Personal Firewall 2004 & 2005
Norton Personal Firewall 2006
Norton firewall
Watchguard firewall

If you do not have a firewall installed on your network or computer, please check for cookie management software. Click here for a solution for Cookie Cop software

The settings on your browser may need to be updated: Browser Cookie Settings.

You may be using an old browser. Click here for links to upgrade your browser.

I am prompted for a username and password when accessing Dun & Bradstreet.

If you do not have a firewall installed on your network or computer, please check for cookie management software. Click here for a solution for Cookie Cop software

The settings on your browser may need to be updated: Browser Cookie Settings.

You may be using an old browser. Click here for links to upgrade your browser.

When I access Dun & Bradstreet, my computer tries to download gate.exe.

D&B runs a program called gate.exe on its site. Download manager programs such as SmartDownload or RealDownload may automatically activate and attempt to download the file when they see the “gate.exe” program trying to run.

If you have the RealOne media player installed, RealDownload may have installed along with it. If you have a Netscape browser, SmartDownload may have installed along with it. Here are possible solutions for both programs:

SmartDownload
Go to the Start menu.
Select Programs.
Select SmartDownload.
Select Disable.

RealDownload
Close the browser.
Click on the Start Menu.
Select Programs.
Select Real under Programs.
Click on RealDownload.
When the program launches, click on the Tools menu.
Select Options.
In the Options dialog box, click on the Configuration tab.
There should be a checkbox in the middle of the box for the option "Enable Browser Integration." Uncheck that box. Click OK.
Close RealDownload

ProQuest ABI/INFORM errors

I received a “not authorized to use” error message.

If you do not have a firewall installed on your network or computer, please check for cookie management software. Click here for a solution for Cookie Cop software

The settings on your browser may need to be updated: Browser Cookie Settings.

You may be using an old browser. Click here for links to upgrade your browser.

12. I was prompted for a username or barcode and password.

If you do not have a firewall installed on your network or computer, please check for cookie management software. Click here for a solution for Cookie Cop software

The settings on your browser may need to be updated: Browser Cookie Settings.

You may be using an old browser. Click here for links to upgrade your browser.

DemographicsNow error

I can’t access DemographicsNow

DemographicsNow does not support Macs. DemographicsNow system requirements include: Windows 2000, Windows XP, and Windows Vista. Acceptable browsers include: Internet Explorer 6.x or 7.x and Firefox 2.x only.

Referring URL and Authentication

What is a referring URL?

When you click on a link to visit a Web page, your Web browser sends information about your current page (referring URL) to the server for the new Web page. This happens so the new Web page server can keep track of the last Web page you viewed (referring URL) and grant entry to the new Web page (authentication).

Many of our database providers use this method of authentication so you do not have to enter log in credentials at the point of entry. For example, when you click on the HillSearch “Open Database” link for Dun & Bradstreet, your browser tells Dun & Bradstreet’s Web server that you are currently viewing a page at hillsearch.org (referring URL) and logs you in automatically (authentication).

If you block referrer information, the server for the requested Web page cannot verify the referring URL, or the page you last visited. Some firewalls automatically block this information.

Firwalls

Norton Personal Firewall 2002

Instructions taken from: Symantec

1. Open NIS
2. Click options
3. Click Internet Security (or personal firewall)
4. Click Advance Options
5. Click the Web Tab
6. Click Add Site (a new site/domain box appears)
7. Enter the name of the site (see below for our database sites)
8. Click the name of the new site
9. Click the Privacy Tab
10. Check the "use these rules for…" box.
11. Change the Referer from "Block" to "Allow".
12. Click Apply, and then click ok.
13. Click OK to close the Options window.

HillSearch database addresses:
www.hillsearch.org
mddi.dnb.com
mddi2.dnb.com
proquest.umi.com
www.netlibrary.com
netlibrary.com
infoweb.newsbank.com
search.epnet.com
academic.marketresearch.com
infotrac.galegroup.com
find.galegroup.com
www.selectory.com

Norton Personal Firewall 2003

NPF 2003 is much easier to configure for HillSearch access than NPF 2002. To use HillSearch while running Norton Personal Firewall 2003, follow these instructions:
1. Open Norton Personal Firewall
2. Click on Status & Settings
3. Click on Privacy Control
4. Click on Configure
5. Select Custom Level
6. UNCHECK "Enable Browser Privacy"

Norton Personal Firewall 2004 & 2005 / Norton Internet Security 2004 & 2005.

Download PDF instructions or use the following instructions:
1. Open NIS or NPF.
2. Double-click Privacy Control, and then click Advanced.
3. Enter the name of the site that you want to receive the referrer information and click OK. In this example, it will be . The site name appears in the left frame of the Options window.
4. Click the name of the new site.
5. Click the Global Settings tab.
6. In the "Information about visited sites" section, clear "Use default settings."
7. Click Permit.
8. Click OK to close the Options window.

Norton Personal Firewall 2006 / Norton Internet Security 2006.

Zone Alarm Pro Firewall version 5.x

Click here to download the .pdf setup instructions.

Watchguard Firewall Settings

Change the Web Proxy settings to enable “client connection information”:
Go to HTTP Service settings.
Uncheck “Remove Client Connection Information.”

Change the Watchguard info to the following:

Watchguard Firebox 700:
Two settings need to be opened up (UNCHECKED) in the configuration mode for the HTTP Proxy.
Go to Settings tab
UNCHECK Require Safe content type.
UNCHECK Remove Client Connection Information.

Watchguard Firebox 1000:
Two settings need to be opened up (UNCHECKED) in the configuration mode for the HTTP Proxy.
Go to Properties Tab.
Click on SETTINGS.
UNCHECK Remove Client Connection Information.
Go to Settings Tab.
UNCHECK Require Safe content type.

Cookie Issues

Cookie Cop

This software shuts off cookies unless you specifically allow cookies to be placed on your machine from our site and our third party vendors. Change Cookie Cop settings to accept cookies from the HillSearch Web site and databases:
www.jjhill.org
www.hillsearch.org
http://www.dnbmdd.com
http://proquest.umi.com
http://www.netlibrary.com

Browser Cookie Settings

Internet Explorer 5.5
1. Go to the Tools menu.
2. Select Internet Options.
3. Click on the Security tab.
4. Select Custom Level.
5. Change both cookie settings (“Allow Cookies Stored on Your Computer” and “Allow Per-Session Cookies”) to ENABLE rather than DISABLE or PROMPT.

Netscape 4.0
We don’t use cookies per se, but rather session variables. Early versions of Netscape like 4.0 reads session variables as cookies.
1. Select 'Edit' from the menu bar.
2. Select 'Preferences' from the pull down.
3. From the list select 'Advanced.’
4. Change the selection to 'Always Accept Cookies'.
5. Change the selection to ‘Don’t notify when cookies are sent.’
6. Restart the browser.

Browser requirements

Dun & Bradstreet

Dun & Bradstreet recommends the following web browsers to access the Million Dollar Database:

Windows/IBM compatible computer users should use Microsoft Internet Explorer version 6.0 or higher. Download Internet Explorer at: http://www.microsoft.com/windows/ie/.

Macintosh/Apple computer users should use Apple's Safari web browser. For Apple operating system OS X, download the latest version of Safari at: http://www.apple.com/support/safari/.

Older or non-standard browsers:

Mozilla Firefox
Download the latest version of Mozilla's Firefox web browser here: http://www.mozilla.com/firefox/.

Netscape Navigator
Dun & Bradstreet recommends using Netscape Navigator 6.1 or higher to access the Million Dollar Database. Download the latest version of the Netscape browser here: http://browser.netscape.com/.

AOL Browser
The AOL Browser is not supported by many of our database vendors. We recommend using the regular Internet Explorer browser instead—at minimum, IE 5.0 or later.

Mac OS 8 & 9
For Apple operating system 8.1-9.x, download IE 5.1.7 at:
http://downloads.wackomenace.co.uk/macie/mac_ie_517_os9.htm or http://www.versiontracker.com/dyn/moreinfo/macos/2904.

ProQuest

Cookie Cutter

If you have used a ProQuest database before at another library or college, there may be some cookies or memory settings trying to “remember” you as a patron of that institution. Follow these steps to resolve the issue:
1. Exit HillSearch
2. Go to http://www.il.proquest.com/cookiecutter
3. Click “Click Here to Reset Your Browser”
4. Go back to HillSearch. Access ProQuest from the CustomSearch page.

Browser Connection Properties

If you have used a ProQuest database before at another library or college, but the “Cookie Cutter” instructions above didn’t work for you, there may be special settings in your Browser Connection Properties trying to connect you through that institution’s own network. See the following solutions for different browsers:

Internet Explorer 4.x
From the Menu Bar, select View.
Select Internet Options.
Select the Connection Tab.
In the "Automatic Configuration" box, click on Configure.
In the space provided, see if anything is typed there. If so, delete.
Click Refresh.
Click the OK pop-up button.
In the Options window, click on OK.

Internet Explorer 5.x or 6.x
Dial-Up Modem Connection
From the Menu Bar, select Tools.
Select Internet Options.
Select Connections.
In the DialUp Settings box, highlight the name of your dial-up service.
Select Settings.
Look at the space provided directly under "Use Automatic Configuration Script.” If there is something typed there, delete it.
UNCHECK the box next to "Use Automatic Configuration Script."
Click OK twice.

Cable Modem or DSL Connection
From the Menu Bar, select Tools.
Select Internet Options.
Select Connections.
Select LAN Settings.
Look at the space provided directly under "Use Automatic Configuration Script.” If there is something typed there, delete it.
UNCHECK the box next to "Use Automatic Configuration Script."
Click OK twice.

Netscape 4.x
From the Menu Bar, select Edit, then Preferences.
Click on the + sign or arrow next to "Advanced."
Click on Proxies.
Look in the box after "Configuration Location (URL):" and delete any address that might be in there.
Unselect Automatic Proxy Configuration.
Click the Reload button.
Click OK.